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catsgalore's avatar
catsgalore
Explorer
Apr 23, 2015

Not Able To Assist

My husband and I are still wondering why on Monday March 23rd when we called for Good Sam Roadside Assistance in Las Cruces, New Mexico we were told no one could come out to us. We were in a spot that made us very uncomfortable and we could not drive our disabled RV. When I voiced these concerns I was told to call the police. This is not what we expected, that is for sure.
  • catsgalore wrote:
    We were in a spot that made us very uncomfortable and we could not drive our disabled RV. When I voiced these concerns I was told to call the police. This is not what we expected, that is for sure.




    I have no idea what their policy is - but if I was the call center manager and you called *me* for assistance in a place that you didn't think was safe...

    ...I'm NOT sending someone out there either!

    I'd do exactly what they did - I'd tell you that if you fear for your safety you need to call the police!
  • Can you give us the information on the problem you had and what was the reason GS couldn't/wouldn't help you?
  • Just for clarity, please define "spot that made us very uncomfortable". Was that on a highway or street somewhere? Or some other location?

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