Not Renewing After 10+ Years
After paying the annual fee for RV plus cars for more than 10 years, I had my first opportunity to use the Roadside Assistance. After that experience, I will not be renewing. My car required towing ...
Forum Discussion
ReneeG wrote:
You can bet that when a complaint is posted, that customer service contacts the person. Whatever happened to being proactive in providing good/excellent customer service instead of reactive??!!
I have been wondering this for years also. I can understand newbies not understanding what they bought and learning the hard way. But there are too many long time members that have problems. Is the only way one gets good service is to complain the loudest? Maybe Marcus could explain how the system works?
