Forum Discussion

Vulcan_Rider's avatar
Vulcan_Rider
Explorer
Sep 05, 2015

Pathetic customer NO service.......web site

So I have a major trip starting Monday.

I had planned to use goodsamclub.com to find some campgrounds along the way.

The problem is: The route planner and campground finder are BOTH broken on the web site and "customer service" tells me it can't be fixed until Monday, since today is Saturday. I assume that is a lie since Monday is a holiday and that probably pushes the fix off until Tuesday.

So it's down for one of the heaviest travel weekends of the year. Sad that they have no "call out" procedure in place for "out of hours" major problems like this.

THIS IS A PATHETIC EXCUSE FOR CUSTOMER SERVICE.
Good Sam Club
  • vic46's avatar
    vic46
    Explorer
    Sep 05, 2015
    Vulcan Rider wrote:
    So I have a major trip starting Monday.

    I had planned to use goodsamclub.com to find some campgrounds along the way.

    The problem is: The route planner and campground finder are BOTH broken on the web site and "customer service" tells me it can't be fixed until Monday, since today is Saturday. I assume that is a lie since Monday is a holiday and that probably pushes the fix off until Tuesday.

    So it's down for one of the heaviest travel weekends of the year. Sad that they have no "call out" procedure in place for "out of hours" major problems like this.

    THIS IS A PATHETIC EXCUSE FOR CUSTOMER SERVICE.


    Get up on the wrong side of the bed this morning?????????????????

    Nothing and I mean absolutely nothing works perfectly every time. Work around has been a part of life since the beginning of time. Look for an option and loose the stress!
  • RognBon's avatar
    RognBon
    Explorer
    Sep 05, 2015
    I just went to the GS site and planned a short trip and it worked perfectly. Even showed the campgrounds along the route.
  • Vulcan_Rider's avatar
    Vulcan_Rider
    Explorer
    Sep 05, 2015
    azdryheat wrote:
    Also, before you get all pissy, there are other means to find campgrounds


    Really ???? I didn't know that.
    (sarcastic mode off)

    But of course that has NOTHING to do with them not having a contingency plan for web site problems "out of hours".

    P.S. It looks like you can get there IF you click on the big red button from the main screen. You can't get there if you use the pulldown that appears on some later screens.
    Too bad that "customer service" nor "the team" either one knows about that "work around". Maybe they will now.
  • GMandJM's avatar
    GMandJM
    Explorer
    Sep 05, 2015
    westernrvparkowner wrote:
    In all fairness, some people couldn't poop if they didn't have an App for it.


    Too funny! (Talk about App-Happy!)

    Btw, I'm suprised that "pissy" and "poop" are allowed by the NWE.
    (Don't pass that info on to the CodeMonkey, please, Glenn) :B
  • westernrvparkow's avatar
    westernrvparkow
    Explorer
    Sep 05, 2015
    azdryheat wrote:
    The campground finder worked for me just fine just now. Also, before you get all pissy, there are other means to find campgrounds like RV Park Reviews, Woodalls, and CW has huge campground book you can purchase, which I keep around in case of computer failure.
    In all fairness, some people couldn't poop if they didn't have an App for it.
  • azdryheat's avatar
    azdryheat
    Explorer
    Sep 05, 2015
    The campground finder worked for me just fine just now. Also, before you get all pissy, there are other means to find campgrounds like RV Park Reviews, Woodalls, and CW has huge campground book you can purchase, which I keep around in case of computer failure.
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Sep 05, 2015
    Hello,
    Thank you for reaching out to us. I apologize for any inconvenience you may be having. I will forward your comments along. Also, I can assure we are working Monday and will resolve as soon as possible. Please have a wonderful day and feel free to send a private message if you need any further assistance.

    Thank You,
    Glenn, Rapid Response Coordinator.

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