Phone service

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

Hello wanderingbob,

Thank you for your time and post. I apologize for the experience you are having with the phone system. Please provide your contact and policy number in a private message. I will have an agent contact you.

Thank you,
Ella
Good Sam Care Team

Just keep hitting 0,gets past all the prompts. May take 2 or 3 times but it's what I always do.

Yes welcome to the 21st century. Because he has posted under Good Sam Insurance, I think that's the company he is referring to, but it applies to almost all companies with more than 2 or 3 employees. It is also the phones that we use are part of the issue.
Yes press 1,2..... to take you to he next part of the menu and so on.
Also, my iPhone is programmed to go blank/lock after 1 minute, but I can change that setting quite easily, if I want or need to.

Yes, all the new technology of today.

Ken

You need to learn how to use the phone itself. The screen going blank happens when you haven't used the screen so it blanks the screen to save battery use. Whomever you're calling has nothing to do with why your phone screen times out from inactivity and goes blank.

“Is there a number that will bypass all the B.S.”

No. Not with insurance companies, government or other businesses. I’ll bet the business you work for or did work for has a phone system such as you dislike. Some insurance companies have great websites...forms for claims etc. Get used to it...we aren’t going back, and complaining about it wastes your time.

Welcome to the automated 21st century.
Maybe, if you post the name of your insurance company, someone who uses the same company can give you advice.

Seems like you need to learn how to use your phone. You should be able to access a key pad on your phone during a call.