Platinum RA 9 yr member not helped on a Sunday
Deeply discouraged with GOOD SAM from the help of our roadside assistance coverage. Being a member for 9 years we finally needed them badly. On Sunday April 8, 2017...( Yes....'SUNDAY').....
Our Class A engine completely shut off ...while driving north on I-81 (we now know it is the fuel pump) and we had to coast to a stop on the shoulder at exit 114 Christiansburg VA.
We called Good Sam for a help as we are now completely disabled. I know Good Sam tried to help, but the last call from them was 'I'm sorry but you are on your own as no one in your area works on Sunday's. please call 911 for help"
That's exactly what we did, the police sent a tow truck at a flat rate for a Sunday 3 hours @ time and a half. After a cost of $1400.00, one exit later (yes...ONE!) they towed us to the nearest campground and that's where we spent the night. We believe Good Sam did not want to pay that exuberant price and left that to us.
Good Sam did come to the plate next morning (Monday) and got us a tow to the nearest Cummin's dealer.
I'm only writing this as a precaution for your travels on Sunday's. One last thing was both tow truck drivers commented that they did not like to deal with Good Sam. This has been a painful experience.
Thankyou for reading.
2009 Tiffin Phaeton
37' deisel pusher towing
Thankyou for the positive responses so far. RVEr's are the best! I don't know how to reply on here as this is new to me... but will certainly publish my outcome. We will touch base with Good Sam and we do not blame the girl who helped us on that Sunday. She was quite polite, we just see it as we needed a tow and that's why we have RA....and... is there really ever a convenient time to break down? (Humour)
Our Class A engine completely shut off ...while driving north on I-81 (we now know it is the fuel pump) and we had to coast to a stop on the shoulder at exit 114 Christiansburg VA.
We called Good Sam for a help as we are now completely disabled. I know Good Sam tried to help, but the last call from them was 'I'm sorry but you are on your own as no one in your area works on Sunday's. please call 911 for help"
That's exactly what we did, the police sent a tow truck at a flat rate for a Sunday 3 hours @ time and a half. After a cost of $1400.00, one exit later (yes...ONE!) they towed us to the nearest campground and that's where we spent the night. We believe Good Sam did not want to pay that exuberant price and left that to us.
Good Sam did come to the plate next morning (Monday) and got us a tow to the nearest Cummin's dealer.
I'm only writing this as a precaution for your travels on Sunday's. One last thing was both tow truck drivers commented that they did not like to deal with Good Sam. This has been a painful experience.
Thankyou for reading.
2009 Tiffin Phaeton
37' deisel pusher towing
Thankyou for the positive responses so far. RVEr's are the best! I don't know how to reply on here as this is new to me... but will certainly publish my outcome. We will touch base with Good Sam and we do not blame the girl who helped us on that Sunday. She was quite polite, we just see it as we needed a tow and that's why we have RA....and... is there really ever a convenient time to break down? (Humour)
