TinyoneRV wrote:
ScottG wrote:
westernrvparkowner wrote:
Good Sam Care Team wrote:
Hello Stratcat,
Please send us a private message with the name of the park you are referring to and any additional details for further review and follow up.
Thank you,
Ryan F
Marcus' Rapid Response Team
Anyone besides me getting tired of this exact same reponse no matter how ridiculous the complaint is. What is Good Sam going to do? Tell the park they need to change their policies to allow dogs to pee anywhere they want? Or maybe they will force the lady with the rocks to move out. The Rapid Response Team is a great concept, now they need to train and empower the team to actually respond rather than just cut and paste the same thing over and over.
I'm one!
I'm tired of this phony response that only seems to bookmark the thread so it drops off the face of the earth.
What other response would you like to see?
How about the truth, something like this: "Good Sam regrets your experience at one of our affiliated parks did not meet your expectations. Please be aware all Good Sam parks are individually one and operated. Affiliated parks have broad discretion in establishing rules and policies. Good Sam requires affiliated parks to maintain high standards of cleanliness and quality. However, pet policies are not under the purview of Good Sam affiliation. Furthermore, RVing in general brings together many diverse persons and personalities. It is not within the mission or ability of Good Sam to influence, monitor or direct the behavior of individual guest at any park. In the incident you have descibed, the management and ownership of the park in question would be the final authority. If you need contact information for those persons or need assistance with a different issue, please contact me.". That would be a response that clarified Good Sam's standing in this situation. Posting that they will look into this matter implies the have control over pet policy and guest behavior. They do not.
