westernrvparkowner wrote:
How about the truth, something like this: "Good Sam regrets your experience at one of our affiliated parks did not meet your expectations. Please be aware all Good Sam parks are individually one and operated. Affiliated parks have broad discretion in establishing rules and policies. Good Sam requires affiliated parks to maintain high standards of cleanliness and quality. However, pet policies are not under the purview of Good Sam affiliation. Furthermore, RVing in general brings together many diverse persons and personalities. It is not within the mission or ability of Good Sam to influence, monitor or direct the behavior of individual guest at any park. In the incident you have descibed, the management and ownership of the park in question would be the final authority. If you need contact information for those persons or need assistance with a different issue, please contact me.". That would be a response that clarified Good Sam's standing in this situation. Posting that they will look into this matter implies the have control over pet policy and guest behavior. They do not.
