Poor customer service and overcharged!

Update - made contact with GS this week. They reviewed the issues and agreed that this call was not handled correctly and their call center messed up. They apologized for the problems and agreed to refund the $215+. They also ask us to accept a reinstatement of our GS RS contract on them. GS made good on their promise to help resolve this. They took responsibility for the poor customer service given by the third party provider and their call center error. We truly appreciate that they took ownership and commend them for their quick action. I believe that this post is the reason action was taken. I say this because when we called to cancel the service we described the event and our dissatisfaction. We were told someone would call us the next business day. That didn't happen. The day after my post here we got a response and action. Frank from Customer Care was a real professional. We appreciate that GS provides this site to voice concerns and acted quickly to resolve them. We are awaiting the refund, will begin carrying a spare ?? and have renewed faith and appreciation to GS RS! Thank you!