November 10 I tried to make a payment to Comenity/Capital the carrier of your Credit card and was refused admission to the sight using the same sign in information I have used for well over a year. 4 times I tried to put in info to verify my account. I even changed password. Each time I got message they had a glitch in the system and was told to try it again with the same result. I finally got in contact with a customer service person in who knows what country and they advised they were having problems and they were working on it. Fast forward to 30 minutes ago and same problem still working on it. The only difference was I was actually was talking to an American in Colorado. This is unexceptable to attempt to try to pay your credit card. What are you going to rectify the Problem?If I don't see a response or if my post gets deleted like others have been, I will take you don't give a hoot either.Dan Branson, Life member

If you find it unacceptabe why not just get a different card? Especially if you have been trying to pay since November 10th..

Is there something more to the story? Most people don't try to make a payment and if the system is down, wait another two weeks before trying again. Something doesn't sound quite right.

Calm down! They’ve acknowledged its their issue. Get another company’s card. I sight your hoot!

I just tried the site and logged in with no problem.

“ I finally got in contact with a customer service person in who knows what country...”“The only difference was I was actually was talking to an American in Colorado.”What difference does it make if the person you are speaking with is a company representative and you can clearly understand them? Discrimination based on where you believe the responder is located is...ah... Is asking what skin color or religion next?

Poor Service by Credit Card Company | Good Sam Community

11 Replies

Good_Sam_Care_T
Explorer II
Dec 21, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
Ralph_Cramden
Explorer II
Dec 06, 2018
jdb7566 wrote:
Not sure how this is a "Good Sam" issue or even why they apologized for your problem.

Perhaps because it looks looks this?

But then again we're talking being associated with RV Industry in some way. That means, just like when an RV manufacturer will tell you to call Lippert when the frame cracks on you're brand new 5er, Good Sam should ignore the customer or tell them to take it up with their provider Comenity Bank. Good Sam is not putting their name on that card for shats and giggles, they're making a dime or two on it.
jdb7566
Explorer
Dec 05, 2018
Not sure how this is a "Good Sam" issue or even why they apologized for your problem.
Good_Sam_Care_T
Explorer II
Dec 03, 2018
Hello Dandy Dan,

Thank you for contacting Good Sam, I apologize for the experience you have had attempting to pay your Comenity credit card. Please provide your contact number in a private message. I will look into this matter further.

Thank you,
Ella
Good Sam Care Team
Ralph_Cramden
Explorer II
Dec 03, 2018
Dump it....

They only offer 3 rates depending on score.
15.99%, 21.99%, or 27.99%.

If you qualify for their best @ 16%, you qualify for lots of others at a lot lower interest with a better reward program than 10% discounts on junk and fuel thats marked up 15% to begin with.
jetboater454
Explorer
Dec 03, 2018
A lot of credit cards go through "Comenity". I have 3 or 4 that are Comenity something. I have a problem sometimes,mainly during holidays when their system gets overly busy. Usually the next day I can get through.
Lwiddis
Explorer II
Dec 03, 2018
“ I finally got in contact with a customer service person in who knows what country...”
“The only difference was I was actually was talking to an American in Colorado.”

What difference does it make if the person you are speaking with is a company representative and you can clearly understand them? Discrimination based on where you believe the responder is located is...ah... Is asking what skin color or religion next?
delwhjr
Explorer
Dec 02, 2018
I just tried the site and logged in with no problem.
Lwiddis
Explorer II
Dec 02, 2018
Calm down! They’ve acknowledged its their issue. Get another company’s card. I sight your hoot!
westernrvparkow
Explorer
Dec 02, 2018
Is there something more to the story? Most people don't try to make a payment and if the system is down, wait another two weeks before trying again. Something doesn't sound quite right.