Forum Discussion

Dwightroberson's avatar
May 23, 2014

Problem with The trip planning service and Windows 8

I receive the following message when i try to launch the trip planning service. This us using Windows 8.1, and old Xp laptop works with the trip planning service.

Your account does not yet have access to the new Trip Planning Service. Please try again in 24 hours.
In the meantime, try the original Trip Routing Service below.
The Good Sam Club's exclusive Trip Routing Tool helps you avoid surprises by planning your next RV trip online. With this valuable tool, you'll be able to locate the closest Good Sam Parks, compare alternative routes, view average gas prices along your route, calculate driving time from point to point, plus much more! The tool also enables you to calculate your mileage by either city streets or highways to help you determine the route that will best suite your needs. The Trip Routing Tool offers many additional features for you to utilize including weather advisories and points of interest along your route, as well as important RV-specific concerns such as steep grade notifications and warnings of tunnels and bridges which may have vehicle height and/or weight restrictions.
  • Hello - our web team have further information that will help if you are continuing to have issues:

    Delete your cookies for goodsamclub.com, and make sure you are not blocking the randmcnally.auth cookie. This is the cookie the Trip Planner requires.

    Log in to the site again and you should have access to the service. Please let us know if there is still an issue.

    Regards,

    Ellen Tyson
    Good Sam Enterprises
  • I sure hope the fix for this problem is posted here. I would suspect that cookies need to be enabled for the service to work properly.
  • Dwightroberson,

    Thank you for your time and post. If able please send me a PM with your contact information. I would be happy to help.

    Mark F
    Marcus' Rapid Response Team
    goodsamcs@goodsamfamily.com
  • same issue here, with Chrome. Can't remember if I tried Firefox or IE.

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