Its really hard for a review by a camper. People have different expectations.there are born complainers,people who want a resort spot for under $25 etc Then there are campers with easily met expectations.
Good Sam or any one else can't change ratings on only one complaint,they can note it and when reviewed they can check.Just think how thick the book is, then figure out the staff needed to meet your objective. For RV Park REviews,I usually drop the top and bottom reviews and see if the middle averages out for a more honest review,unless their allhigh or low