A Very Disappointed Good Sam Member

Ralph Cramden wrote:

Edd505 wrote:

ReneeG wrote:

This is always the standard response. I know that I'm not the only one who would like to know how this will be addressed. If good customer service is going to occur, wouldn't you want us all to know about it?

Standard PM me and we will look into it, over & over & over & over.
Resolution? Never ever ...... posted.

Maybe it's fixed if the complainant signs a non disclosure agreement.

That may be SOP in the RV industry? At one of the large manufacturers specific forums there are many examples of people posting nightmare issues who eventually receive a response requesting their info via PM. Those come from either a factory rep, moderator, or usually the administrator of their owners group. Then the thread goes silent never to be updated again by the original poster.

***UPDATE***
I thought I would update my post. I did receive a phone call from a supervisor at ESP customer service with an apology shorty after my post and I was informed that I would receive a refund for $35.73 in within 7 to 10 business and no $50 penalty. He explained that policies are have been in force as long a mine are not subject to the $50 penalty, only cases where someone buys coverage for a short period of time and then cancels.

On 11/18/176 I received a cancellation notice indicating a refund due of $35.73. I haven't seen a refund on my credit card as of this post. What angered me the most was the fact that the first rep I spoke with informed me that I would be penalized $40 whether I cancelled or simply let the plan expire. And no, I did not misunderstand because I asked the rep to repeat his statement. The initial rep apparently was inexperienced. and did not know his product well. My original intent was to not to cancel my policy but rather for my buyer to continue the plan in his name and take the credit along with the discounted one year Good Sam Club membership. He apparently was not interested and I did not want to continue receiving billing statements from Affinity so I called to inform ESP of my intentions.
As a Good Sam Club Life member I will continue my promise to help fellow travelers on America's highways, but I will be extra careful when I shop for the service plans that the Good Sam Club offers.

Happy Thanksgiving & Merry Christmas,

MP