Rollnhome wrote:
Pays to read the contract. They say it is up to them to pay or not. Devil is in the details. Below is from GSRA brochure. They say anywhere in USA then at the bottom add this.
"At their discretion, law enforcement officers
may radio for a non-program emergency service provider. If this
happens, please call for reimbursement information. Towing or disablement service charges may also be eligible for reimbursement
when a law enforcement officer requests those services from a
non-program provider in the event that your vehicle breaks down
on a limited access or toll road. All claims must be submitted with
original paid receipt and letter of explanation within 90 days of
the incident for consideration of reimbursement. To receive the
services provided under this program, you must call our toll-free
phone number: 1-800-846-3700."
Maybe the Devil is in the details, but LEO did not call for the tow - Good Sam called the tow company. The tow operator even told me when they called, they told him to bill the customer for the tow fees on the restricted roadway portion.
The tow operator then sends Good Sam another charge because he separately bills Good Sam a tow fee from the off ramp to the repair facility.
I understand how this game works and if I have to file for a reimbursement no problem and my GSRA experience was stellar: but to tell me on the phone that Good Sam can decide whether or not to pay and we choose not to!?.......
