Forum Discussion

Dwightroberson's avatar
Dwightroberson
Explorer
May 23, 2014

Problem with The trip planning service and Windows 8

I receive the following message when i try to launch the trip planning service. This us using Windows 8.1, and old Xp laptop works with the trip planning service. Your account does not yet have ac...
Good Sam Club
ETyson's avatar
ETyson
Explorer
May 23, 2014
Hello - our web team have further information that will help if you are continuing to have issues:

Delete your cookies for goodsamclub.com, and make sure you are not blocking the randmcnally.auth cookie. This is the cookie the Trip Planner requires.

Log in to the site again and you should have access to the service. Please let us know if there is still an issue.

Regards,

Ellen Tyson
Good Sam Enterprises

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