Forum Discussion

phnguyk's avatar
phnguyk
Explorer
Jul 13, 2018

Road side assistance, road side robbery

Outer dually, valve stem snapped, GS tire specialist insists both stems need to be replaced at $187. Also the flat tire needs to be replaced (since it was run flat) at $585 in my size. 2 hours later assistance shows up, the tire did get chewed up and needed to be replaced, fine. The crew manage to find an off brand $225 tire and install it. All's good until GS calls to confirm, that $225 tire is $330, the original $187 for valve stems that they made us pay up front over the phone with a credit card (GS), isn't refundable since that service was provided, even though the crew told them they only replaced the one snapped stem and that it's included with the tire they replaced. They forced us into a hazard warranty on the new tire, all in close to a $800, labor wasn't covered.

What in the hell does it provide then???
Roadside Assistance
  • Good_Sam_Care_T's avatar
    Good_Sam_Care_T
    Explorer
    Jul 20, 2018
    Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • phnguyk's avatar
    phnguyk
    Explorer
    Jul 17, 2018
    Well I don't want to "count my chickens" just yet. But just received an email from GS after making one last phone call. They've agreed to refund the $185.
    But why do I have to make call after call for what's obviously a simple refund?
    They knew they were in the wrong, this last person said there were "no previous attempts at a refund made", by us?!? Showed no records of our calls, funny this all seemed to fall in place when we contacted our CC company about being charged for services not rendered. Our CC company said to reach out one more time before moving forward.
  • jetboater454's avatar
    jetboater454
    Explorer
    Jul 15, 2018
    GSRoadsideAssistance wrote:

    Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature.
    Thanks,

    David
    Good Sam



    They are the only one that has this??? That's funny. But at the price of your gold valve stems I guess I can see why. Every road service I've had will bring a tire and or rim if needed. AAA,roadpro and a few others come to mind.
  • phnguyk's avatar
    phnguyk
    Explorer
    Jul 15, 2018
    GSRoadsideAssistance wrote:
    Hello phnguyk,

    Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

    Thanks,

    David
    Good Sam


    And jack up all the "other" prices to make up for it. I get it, should be in the fine print is all.
  • phnguyk's avatar
    phnguyk
    Explorer
    Jul 15, 2018
    guidry wrote:
    GSRoadsideAssistance wrote:
    Hello phnguyk,

    Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

    Thanks,

    David
    Good Sam


    And the OP was never heard from again...


    Like your dad?
    Anyways, have been in contact, no satisfactory resolution can be made. Will be dropping it. Anything GS/CW is a joke. Funny thing is before I had GS, I paid $350 to have a flat front tire replaced on the side of the road.
  • guidry's avatar
    guidry
    Explorer
    Jul 14, 2018
    GSRoadsideAssistance wrote:
    Hello phnguyk,

    Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

    Thanks,

    David
    Good Sam


    And the OP was never heard from again...
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Jul 14, 2018
    Hello phnguyk,

    Good Sam Roadside covers the service call and the mileage to bring 'the tire repair shop' to you at the side of the road. We're the only Roadside Company that provides this feature. I would like to talk to you further about your experience. When you are able, please send a PM with your Roadside number and your phone number.

    Thanks,

    David
    Good Sam
  • Cobra21's avatar
    Cobra21
    Explorer
    Jul 14, 2018
    Ouch! I think you gained frustration at a high price.
    Brian

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