Forum Discussion

martipr's avatar
martipr
Explorer
Jan 16, 2016

Roadside Assistance App.

I downloaded the app to my iphone 5s and tried to enter my vehicles. My TB27FBV Trail Bay by Trail Light by R-Vision is not one of the options available. Their are no Trail Bay listings under either R-Vision or Trail Lite by R-Vision and no way to enter anything. This seems to be about as useless as the Good Sam campground ratings.
  • Hi Corky111111, I am so sorry you are having the same issue, if you follow this procedure, it will also work for you, and also in your case it is because it is a brand new RV here is the process: select "Add Towable" and put year make and model
    The most important information for dispatch is the Manufacturer and the Length. Hope this helps, thank you again for your post
  • Same issue here. We have a 2016 Jayco Class C. No 2016 Jaycos listed in RVs or towables. Hmmmmm.:?
  • You need to talk to your adviser, there is no M-27FBV in the list of models.
  • Ok, so I was just advised that you can do the following:

    You can select:

    “Add Towable”

    “Trail-Lite by R-Vision”

    “M-27FBV”

    And then the length (probably 27’)

    The important information for dispatch is the Manufacturer and the Length.

    I hope this helps and have a good evening!

    Elizabeth
  • Hello martipr,

    My sincerest apologies this wasn't addressed a couple days ago. I have my roadside assistance team looking into this and will have them reach out to you shortly. Thank you.

    Elizabeth
    Marcus Rapid Response Team
  • I really thought there would be some kind of reply to my above post but I guess Dear Marcus is too busy.

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