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Pattianne49's avatar
Pattianne49
Explorer
Sep 09, 2017

Service centers

I'm thinking about signing up for Good Sam platinum plan. My question is in regards to the service centers. Does anyone know what companies they use for vehicle repairs? I go thru some sketchy areas when I travel and would prefer to be towed to better areas instead of maybe the "nearest" service center. Do they use certain companies? Thank you.

6 Replies

  • Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • Scottiemom wrote:
    The problem is "what constitutes the nearest shop able to repair your vehicle"? When our diesel pusher broke a serpentine belt, they told us where they would have us towed. We called the "RV Sales" business, they didn't even have a full time mechanic. He was there a few days a week and the office didn't think he could do the job we needed. He wasn't a diesel mechanic. So we called around and found a big rig shop at the same exit. When we asked the tow truck driver, he said, "I will tow you anywhere you want." Actually the truck shop was a bit closer and our tow was covered. But if they had insisted on taking us to the other shop, we would have sat there a few days and then probably had to pay for our own tow to the shop that could fix it. Many of those phone jockeys who take your call have NO IDEA what a diesel pusher is or a Class A. They just have a list and a script to follow and you are at their mercy.

    Dale


    That is when YOU have to do your due diligence. Between the time you breakdown and the time service arrives you should know where you want to go. Either by using reviews OR the tow truck operators knowledge. To rely on someone hundreds of miles away to get you to the correct place is simply nuts. You are on the scene and know your rig. If A few bucks out of pocket is required to get to a better situation then so be it. You cannot be passive. I do not care what road service you have. You are not at their mercy you can do research and protect yourself which you did. GSRA will not insist you go anywhere they will pay to the closet place, is that the right place for you? You determine that!
  • Consistently, Coach Net gets better reviews than Good Sam. Both can offer exemplary service, and both can provide poor service. They are totally dependent upon the individual service providers. Neither has their own fleet of tow vehicles. However, the call center can make the situation good or bad, as well. I will use Coach Net.
  • The problem is "what constitutes the nearest shop able to repair your vehicle"? When our diesel pusher broke a serpentine belt, they told us where they would have us towed. We called the "RV Sales" business, they didn't even have a full time mechanic. He was there a few days a week and the office didn't think he could do the job we needed. He wasn't a diesel mechanic. So we called around and found a big rig shop at the same exit. When we asked the tow truck driver, he said, "I will tow you anywhere you want." Actually the truck shop was a bit closer and our tow was covered. But if they had insisted on taking us to the other shop, we would have sat there a few days and then probably had to pay for our own tow to the shop that could fix it. Many of those phone jockeys who take your call have NO IDEA what a diesel pusher is or a Class A. They just have a list and a script to follow and you are at their mercy.

    Dale
  • Thank you for the post Pattianne49. Good Sam Roadside will tow you to the nearest service center willing and capable to repair your vehicle. If you would like to have the vehicle towed to your shop of choice you can pay the additional mileage and be towed to that location. Please refer to the benefit brochures on our website below or contact member services at 800-842-5351 with additional questions.

    Goodsamroadside.com

    Thank you,

    Zach
  • I urge you to read the brochure. I have had excellent service from Good Sam but I know what I am entitled to.
    To answer your question the brochure states;
    "When you call for service, the program pays 100% of the towing fees for
    the delivery of your vehicle to the nearest independent professional service
    center capable and willing to repair your vehicle. However, you must request
    disablement assistance through our telephone dispatch center within 24 hours
    of the disablement. If you make any request for your vehicle to be taken to
    a location other than the nearest professional service center including your
    home, the mileage fee (for the extra distance only) will be at your expense"

    BTW Good Sam is offering a free upgrade to platinum for NEW members.

    https://www.goodsamroadside.com/findaplan/platinum.cfm

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