Slide repair, Good Sam won't approve enough labor hours
We had a slide failure due to the mechanism not being able to handle the weight of the slide. We have been trying to get this repaired at Camping World for the past month. They blame Good Sam for the delay, then today they say that Good Sam will only pay for 8 hours labor, but it will take up to 16 hours. I called to figure out the problem and it turns out that the old slide mechanism can no longer be used, you have to upgrade to the new style, which requires extra installation hours. But they will only pay for the old part cost and the install.....which doesn't exist. They said they called another Winnebago repair place and they gave them a cost and that is what they went with for approval, but Camping World here says that is not true. I thought I would just take it to the cheaper place, but I'm in NC and that place is in GA. I can't drive our RV anymore because the slide keeps slipping out and I'm afraid it will be dangerous or damage the slide to point it can't be repaired. Basically I am being held hostage here until it gets fixed......our trip is now 1 month behind and counting.
I called to have the extra hours approved, but the only option they gave me was to do the repair and then file an appeal and hope for the best.
Does anyone have any ideas or options for this? An additional 8 hours is a lot of money and I'm stuck with between 2 repair places saying what it will cost, when one of them has never even seen the RV or what is required to repair it. I'm at the end of my rope and sorely disappointed in how this has been handled by both Camping World and my Good Sam extended service plan. It doesn't make sense to me why they won't pay for actual cost of the repair since that is my ONLY option.
Has anyone been successful with their appeal? Is there a way to appeal this before the repair is complete? It should start on Monday the 23rd, I'm hoping not to have to pay that huge bill and then hope for approval.
I called to have the extra hours approved, but the only option they gave me was to do the repair and then file an appeal and hope for the best.
Does anyone have any ideas or options for this? An additional 8 hours is a lot of money and I'm stuck with between 2 repair places saying what it will cost, when one of them has never even seen the RV or what is required to repair it. I'm at the end of my rope and sorely disappointed in how this has been handled by both Camping World and my Good Sam extended service plan. It doesn't make sense to me why they won't pay for actual cost of the repair since that is my ONLY option.
Has anyone been successful with their appeal? Is there a way to appeal this before the repair is complete? It should start on Monday the 23rd, I'm hoping not to have to pay that huge bill and then hope for approval.
