I have sent a private message with the requested information. I did find this disturbing and have been trying to spread the word for others to watch for this to happen. Serious business in my opinion.
A customer service rep called and said that she had a tape of a conversation where my husband agreed to paperless. He thought he was agreeing to be able to just pay the bill on line which is what he was trying to do, as we usually did, after receiving the paper bill. She did play the tape for me. It sounds like a misunderstanding. My husband was very frustrated that he was unable to get into the website to pay the bill last spring. Previously, we really didn't have problems and have been with them since 2001. So, maybe they require you to be paperless if you want to pay online?
The fact remains that they did not answer my email reference the change in the name and where our bill was and did not send a paperless bill either.
Also, policy numbers have changed which I did not notice and they have new software that the bugs are supposed to be worked out of.
I still don't understand the switch to National General and at this point, I am more than a little suspicious of nothing changing other than the name.
