Terrible Experience

I had a blowout on Sunday on the I-10 Basin bridge in Louisiana which is a very busy section of interstate. There is no room and too dangerous to change the tire on the bridge so the company talking to Good Sam's operator wanted to tow me off of the bridge to change the tire. Good Sam would not pay for it because it was too expensive. The rate was going to be $285/hr with a 3 hour minimum. I've read all of the information as part of my membership and see nowhere that says there is a maximum rate they will allow. The operator said "can't you just limp along to the next exit?" After 45 minutes of discussion with her I drove on the shoulder 2 miles and got to an exit and changed the flat myself and then noticed that I picked up a nail in a different tire because of having to drive on the shoulder. I only carry 1 spare so I had to call Good Sam back and get someone to come repair the leaking tire from the nail. It took 4 hours for them to come fix the tire. Good Sam never called back to check on me from the first incident but a different operator finally got me fixed up on the second incident. There was also a cost of $91 to me for the guy to plug and patch a tire and I'm not exactly sure why that was charged either. I will be looking elsewhere for roadside assistance as this is not acceptable to be stranded on the side of the road with 4 kids and a dog with no help at all and told to just limp off myself.