Last Monday we were headed home when we had a blow out on the front drivers side of our fifth wheel. DW said we will call road side assistance. We did got put on the hold that All agents were busy that there would be a wait until one was free. Mind you we are on I 59 30 Miles south of Hattiesburg. with large trucks coming at us. Finally a operator answers. Ask a bunch of questions which we answer. she said that she will call us back in 15 to 20 minutes. After 45 minutes we call back and get another person. She said let her check. puts on hold seemed like for ever but about 10 minutes. She said the first operator passed it down to another agent. who went home. That she would handle it . give her 15 to 20 minutes. She did call back and said that she was working on it and it will take a few more minutes. With that I told DW w that I will have to do it myself. Bad back and COPD. I went ahead and changed it the young lady called back several time saying she was not having any luck. about that time I finished up she called and said that she found some one but it would be 4 to 6 hours before the could get there. Sat for over two hours on a busy interstate. I did throw my back out and triggerd my COPD At this time I have to consider this a worthless purchase. Oh yea we got three different flyers from Good Sams wanting us to purchase other products

Sounds pretty typical and why I do my own tore changes if I have a flat which is rare. I'm older (almost 70) and have issues too. Last one I changed was on the side of the interstate in the breakdown lane on the drivers side with inconsiderate motorists whizzing by inches from me at 70+ per. Yes, I had my triangles out and yes, few moved over. People are very ignorant today. All about me too and not you.

SidecarFlip wrote:Sounds pretty typical and why I do my own tore changes if I have a flat which is rare. I'm older (almost 70) and have issues too. Last one I changed was on the side of the interstate in the breakdown lane on the drivers side with inconsiderate motorists whizzing by inches from me at 70+ per. Yes, I had my triangles out and yes, few moved over. People are very ignorant today. All about me too and not you.I agree. You think is "all about you and no one else".

frank henn,Thank you for contacting Good Sam. I am sorry to hear about your experience with Good Sam Roadside Assistance and would like to look into this for you. Please send a private message with your Good Sam membership number and your phone number.Thank you,StacyGood Sam Care Team

Maybe Good Sam will send someone out to massage your back ;) Probably as good of a chance as them getting someone to change your tire.

Terrible Service | Good Sam Community

Good_Sam_Care_T
Explorer
Oct 25, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
Good_Sam_Care_T
Explorer
Oct 23, 2018
Hello Pete_k,

Thank you for your time and post, we ask for the contact information in a private message to verify we have the correct number to follow up with the member. Please let us know if we can assist with the issue you had 3 weeks ago.

Thank you,
Ella
Rapid Response Coordinator
jetboater454
Explorer
Oct 23, 2018
Pete_k wrote:
That's extra cash in there account.
Pete

Not necessarily, Marcus uses the money for the "Profit"
:S
Pete_k
Explorer
Oct 23, 2018
I still cant understand how they can't pull up your info? Give them your card number and name. Then they want to play ask 50 questions. I filled out what we pull and tow with. They can't pull the info up on the PC?
That or get it wrong 2 or 3 times. Tried using it 3 weeks ago. And after 3 calls and each getting it wrong. Give up, but guess as long as we give up. That's extra cash in there account.
Pete
1968mooney
Explorer
Oct 21, 2018
Ozlander wrote:
If GS would double what they pay the tow company, you'd have had a wrecker there in 45 minutes.

Remember, if you are 30 minutes out of town, wrecker has to drive that distance to get to you.

True. Then double the cost for the coverage. That would be fair.
Ozlander
Explorer
Oct 21, 2018
If GS would double what they pay the tow company, you'd have had a wrecker there in 45 minutes.

Remember, if you are 30 minutes out of town, wrecker has to drive that distance to get to you.
wanderingaimles
Explorer
Oct 21, 2018
pennysmom09 wrote:
wanderingaimlessly wrote:
The good news is, you had this happen somewhere that you could handle the flat yourself, even though it was inconvenient and something you shouldn't have had to do.
Imagine if you were in a position you could not have taken care of it yourself. How would you be feeling then?

Wow, how helpful. (Not)

Not at all. A reminder of what was paid for and not received is helpful, especially when considering renewal or if a change is needed.
jerryjay11
Explorer
Oct 21, 2018
rightlaneonly wrote:
BarabooBob wrote:
After reading about terrible service so often, I am seriously considering non-renewal when it expires. Is this just a case of the good service not getting reported?

You havta wonder, there must be thousands who get good service from GS that don't bother to post. Same thing as not buying a certain rig because of bad reviews while there are thousands of satisfied owners hauling them down the road.
I for one have had nothing but good service from GS. Lets hear from the silent majority who like GS.

Thus why I don't use these message boards for anything other than pure entertainment.
jerryjay11
Explorer
Oct 21, 2018
rightlaneonly wrote:
BarabooBob wrote:
After reading about terrible service so often, I am seriously considering non-renewal when it expires. Is this just a case of the good service not getting reported?

You havta wonder, there must be thousands who get good service from GS that don't bother to post. Same thing as not buying a certain rig because of bad reviews while there are thousands of satisfied owners hauling them down the road.
I for one have had nothing but good service from GS. Lets hear from the silent majority who like GS.

Thus why I don't use these message boards for anything other than pure entertainment.
rightlaneonly
Explorer
Oct 21, 2018
BarabooBob wrote:
After reading about terrible service so often, I am seriously considering non-renewal when it expires. Is this just a case of the good service not getting reported?

You havta wonder, there must be thousands who get good service from GS that don't bother to post. Same thing as not buying a certain rig because of bad reviews while there are thousands of satisfied owners hauling them down the road.
I for one have had nothing but good service from GS. Lets hear from the silent majority who like GS.