I suspect if AAA, CN or any other ERS had an open forum such as this Good Sam one there would be an abundance of dirty laundry hanging on their lines also.
Good Sam is on the cutting edge for Customer Service Complaints by providing this public forum.....the others would do well to follow their example. There are a lot of people holding job positions in America who do not have the American Spirit of seeking "The American Dream." They need to be let go and give the opportunity to those who are willing to do the hard work.
It is a known fact: it is not just a saying; "Good Help is hard to find." This forum provides a good opportunity to discover where the weak links are in the Good Sam Services and correct them. A company does not exist to just provide someone a paycheck.... If they will not work their jobs as instructed they should not eat at the expense of the consumers.