Good Sam does not cover tire damage unless it can be proven without a doubt that the tire was defective. In our case, it was age. I didn't expect GS to cover it but my insurance came through with flying colors and my GS Roadside assistance did too. We called it in, GS called us back to let us know someone was on their way and that if they were not there within 45 minutes, to call them back. The serviceman showed up within the 45 minutes and while he was putting the spare on for us, and making it so we could drive down the rode, GS called back to check. We've been in the middle of no where, knowing our spare was bad and I called GS. They located several tire shops in the next town, called back with addresses and times so that we could easily find them and get our spare fixed. No problems so far for us. So sorry to hear when others do.