Thanks!
I wanted to wait until I actually got the check to post ...
Our 2013 Starcraft came with an entertainment center, where the audio from the TV was supposed to play through the stereo system. Well, it didn't. I fussed and fussed with it, even pulling out the stereo, but couldn't figure out what the problem was, largely due to the fact that I couldn't get the TV off of the bracket on the wall. Not being familiar with how it was installed and not being able to get behind it enough to see anything I was stuck. So I posted on here quite some time ago about using the extended warranty to get things fix. I received a reply from one of Marcus's Rapid Response members within 24 hours, and shortly after that we had a phone conversation. After some conversation about where to take it to have it checked out, as taking it back to CW Valencia was NOT an option in my book, it was agreed that I could find an independent service place to have it fixed.
Because this didn't effect the running of the trailer I didn't race right down and get it fixed. I let Justin Florman in Extended Warranties know this, and he was fine to let me wait until it was convenient for me to haul the trailer in. So finally, after several months, I took the trailer in last week and had it fixed. It wasn't expensive, and the stereo guy knew just how to get the TV off of the bracket & showed me in case I ever need to remove the it in the future.
While dealing directly with CW will never be in the cards for me, getting past them and dealing with folks at a higher level is quite pleasant. And I appreciated being able to deal with a service place I felt comfortable with instead of taking it back to CW, where the mistake was made in the first place (they had hooked up the TV to the stereo improperly).
Thanks for your support, Justin. I really appreciate it.
Our 2013 Starcraft came with an entertainment center, where the audio from the TV was supposed to play through the stereo system. Well, it didn't. I fussed and fussed with it, even pulling out the stereo, but couldn't figure out what the problem was, largely due to the fact that I couldn't get the TV off of the bracket on the wall. Not being familiar with how it was installed and not being able to get behind it enough to see anything I was stuck. So I posted on here quite some time ago about using the extended warranty to get things fix. I received a reply from one of Marcus's Rapid Response members within 24 hours, and shortly after that we had a phone conversation. After some conversation about where to take it to have it checked out, as taking it back to CW Valencia was NOT an option in my book, it was agreed that I could find an independent service place to have it fixed.
Because this didn't effect the running of the trailer I didn't race right down and get it fixed. I let Justin Florman in Extended Warranties know this, and he was fine to let me wait until it was convenient for me to haul the trailer in. So finally, after several months, I took the trailer in last week and had it fixed. It wasn't expensive, and the stereo guy knew just how to get the TV off of the bracket & showed me in case I ever need to remove the it in the future.
While dealing directly with CW will never be in the cards for me, getting past them and dealing with folks at a higher level is quite pleasant. And I appreciated being able to deal with a service place I felt comfortable with instead of taking it back to CW, where the mistake was made in the first place (they had hooked up the TV to the stereo improperly).
Thanks for your support, Justin. I really appreciate it.
