Good Sam Care Team wrote:
AdirondackJack,
Thank you for your time and post. I would like to apologize for the poor customer service you received and all the confusion on pricing. If able can you send me a PM with a good contact number and time I could call. Thank you in advance for the opportunity.
Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com
Mark, I thank you for your reply and your interest. Of course your apology is accepted for the "poor customer service". My wife and I retired with over 50 years between us in the field of customer service and I guess we are just more watchful for the good and the bad.
There is no need for a PM between us. As I mentioned in my "gripe" the service itself was very good when we needed it.
A number of the people who have commented on my post are satisfied with "it is what it is" and I can understand that mindset. However I retired from a work environment where it was important to keep every customer we had. After all, they paid our salaries! If you can tell me how Good Sam can justify the increase in year 2 and then allow me to reinstate for a price even lower than the introductory price only after leaving for a short period of time I would be real interested in that corporate thought process?
Jack
