Tow or not to tow....

jgolden wrote:
Recently on a trip from Oklahoma to New York I got an intermittent engine warning light. Pulled into a campground and call Good Sam. Everyone on the Phone was fine. I requested a mobile roadside mechanic.
When I described the engine symptoms the person on the phone said they would check with a "tech". When she called back I was told that they had located three Roadside help services but one was too expensive and one of the two cheaper ones would call.
When I called back after a wait I was told that the "tech" had recommended a tow.
I said that I would prefer to have a Mobil mechanic.
It was made clear to me that if I turned down the tow and it turned out that I need a tow I would have to pay for the tow. Fair enough I said.
I asked which of the Road side service places was the most expensive they gave me the name and I called him. He showed up with full diagnostic computer gear and after some time diagnosed two problems, a sensor and a clogged fuel filter. Pretty much what the Cummins center 60 miles away would have done.
Next day I was on my way. At no time was I in danger or blocking traffic etc.
Good Sam did what they promised and no fault to them, but my question is that why would they not first send a Mobil tech and tell me I would have to pay his full charge if he was unable to solve the problem (round trip miles to my location) and then dispatch a tow?
I would bet that many fewer tow charges would result for Good Sam and fewer MH owners would have to go through the mess of being towed.
That would be better for both MH owner and Good Sam.