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dmintzer's avatar
dmintzer
Explorer
Apr 08, 2019

Towing is not easy

My story ends well.
I kept my Fleetwood Discovery in a campground most of the summer. We had a big trip in the spring and nothing else. Untill-- I went to move it to winter storage. As I got on the road, it quickly overheated. I discovered that my serpentine belt was vaporware. I nursed it back to the campground and called good sam roadside assistance. They explained the procedure. I waited till I was not working so I could be there. The original contract was for the next day. That service never showed up dispite calling for 6 days. Well, snow, mud, etc, I called again and they said if you find someone to tow it get them and I will be reimbursed. It wasn't till 2 weeks ago, I got my rv towed to the service facility. Frozen alternator and new belt and I am good to go. I submitted my claim on line probably 1 1/2 weeks ago, and got my check for the full amount today. I am very happy with Good Sam and their service. Some tow operators, not so much. All in all, She is on the road ready for our next trip.

3 Replies

  • Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • Sounds like you got the check quick,compared to the service providers showing up.

    A lot of people blame GS for the lack of service if it's not done within hours of the call. Nice to hear things worked out for you.

    Now if GS would just follow up on why the service took so long,not counting the time frame you had and get to the bottom of some of their providers
  • Hello dmintzer,

    Thank you for contacting Good Sam and sharing your recent experience with Good Sam Roadside Assistance. We are glad you are back on track and ready to travel. Have an enjoyable camping season and let us know if we can be of further assistance in the future.

    Thank you,
    Ella
    Good Sam Care Team

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