Forum Discussion
JOMO
Dec 24, 2014Explorer
I'm the original poster and I wanted to get back on and clear up things. Someone from Good Sam called me today to answer my question about service. I have the Platinum service and that will get me towed to the nearest repair service center no matter how far away but Platinum Plus would get me towed any where I would like for up to 100 hundred miles. The representative fom Good Sam said that since I was given miss information when I called from the campground by one of their people that he would upgrade me free of charge to the Platinum plus. I was very pleased with their handling of this matter especially since it didn't cost me anything because I didn't need the service after all, after the brakes cooled down (while camping)we drove the Rv home with no problems. My son has since the fixed the problems with the brakes. I was just empressed that they called to clear up the question and then to upgrade me for free. This is a company that I would like to do business with. Thanks Good Sam for your attention to customer service.
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