Forum Discussion
mitchandmary
Jan 04, 2015Explorer
toedtoes wrote:
Per the brochure on their website (page 7: http://www.goodsamroadside.com/images/pdf/GRA31138.pdf)
Our 24-hour, 365-days-a-year dispatch center is available with
one toll-free call. There are no pre-set mileage or dollar limits.
When you call for service, Good Sam Roadside Assistance pays
100% of the towing fees for the delivery of your vehicle to the
nearest professional service center capable and willing to repair
your vehicle. However, you must request disablement assistance
through our telephone dispatch center within 24 hours of the
disablement. If you make any request for your vehicle to be taken
to a location other than the nearest professional service center,
including your home, the mileage fee (for the extra distance
in excess of the nearest licensed repair center) will be at your
expense.
If you request to be towed to a location other than the nearest
professional service center, as described above, you will not be
entitled to any additional towing services for the same disable-
ment. A request for a tow to your home would also require addi-
tional payment if that distance exceeds the distance to the nearest
professional service center.
I suspect both the salesman and the phone rep were stating the basic fact but leaving out the pertinent details. "yes, we can tow you to your home"... but it will cost you.
Similar to the AAA 100 mile towing - "sure, we'll tow you up to 100 miles"... but that mileage starts at the tow truck's home base to your disablement location to your destination and back to the truck's home base" and "if the tow truck's fee exceeds the base fee (for a small tow truck), you will have to pay the difference".
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