I have been trying to get online to use Travel Planner for days. Log in and for a few seconds shows the trip planner web page but then jumps back to log in page. I called the 800 # twice and they thought it was down but did not know for sure. Is it down? When will it be up? It’s not me. Rebooted both iPad and iPhone. It’s happening on both.

Yeah, bummer. I was in the middle of my trip home, going a new way. . . I had it all planned out on the GS Travel Planner and boom. . . nothing. It kept directing me to the "pay" page and I am all paid up for another year. I could not get to where I had my trip planned, etc. Guess I won't be using GS for that anymore. If they can do that and not even know what's going on, it is too unreliable to use.Dale

Just wondering if anyone has been able to access the trip planner in the last couple of days. I have had no luck at all.I received an e-mail today tellingme they want to link all of my accounts but yet I can not get into the travel planner.

Nope. Tried just now. Takes me to the pay page. I'm paid up for another year. No access to the trip planner.

I sent an e-mail to Good Sam about the issue. I doubt if any thing will come of it but at least I tried.I am glad we have other options out there for trip planning since it seems as if this one is going away.

I still can’t get into Travel Planner. Sent and email last week to Marcus about the problem. Ashley responded within hrs with the following:“Thank you for your time and email. We are sorry to hear about the issues you are having with the trip you had planned. We are aware of the issue and are working to get this technical difficulty fix ASAP so our members can get back to planning their trips. There has been alot of updated happening to our website to make it better for our members and we have hit a bump in the road We apologize fir any inconvenience this may have caused.”

Travel Planner | Good Sam Community

Scottiemom
Nomad
Nov 09, 2021
cliffy49 wrote:
Here is a trick that may work. If you have been directed to the page that wants to link all yout accounts, double check and make certain that you member number is correct. Mine was not and after correcting that i was able to get into trip planner. I have not tried getting into the planner for a couple of days, so I may try to get into it and see what happens.

It directs me back to the "pay" page. I am paid up for another year.
falconbrother
Explorer II
Nov 09, 2021
I just tried it and it works.
samgallagher
Explorer
Nov 10, 2021
Tried this morning on Nov 10 & still not working. I received an email from Member Services on Nov 9: “Thank you for reaching out. At the time of your original message we were encountering errors with the trip planner. Our IT department took down the tool and over the intervening time updated it. As of 11/4 the Trip Planner is back online and you should have no issues accessing it. I apologize for the inconvenience.” I responded that I tried 2 browsers, cleared cookies, rebooted and still not working.
diplomatdon
Explorer
Nov 10, 2021
I have been trying for the past week and all I get is membership join or renewal. I am a member thru 2024 but questioning why due to the lack of concern over multitude of problems, whether Good Sam or Camping World. Wondering why such poor reputation?
samgallagher
Explorer
Nov 13, 2021
I am using Safari and DuckDuckGo as my two browsers using Apple iPad. Never had a problem accessing Travel Planner. Good Sam’s wants me to keep changing my password. That is not the issue. It is your software. As of Nov 13th…still not working.
WheelHouse51
Explorer
Mar 12, 2022
It appears to be mostly a Mac problem… I’ve been having the same issue for the last year, unable to access Trip Planner using my MacBook laptop, iPad and iPhone. It brings up the sign-in page, begins to bring up my trips, and then goes back to the sign-in page. Normally, I use Safari or Firefox browsers on a Mac. Today I tried using Google Chrome on the Mac, and it worked. Surprise. The iPad and iPhone still do not work.

On the PC side, it has worked just fine… when I use a PC running Windows 10, it will access Trip Planner using Firefox, Chrome or Edge.

Sure would be nice if they would tell you they don't fully support Mac's
Good_Sam_Care_T
Explorer
Mar 30, 2022
Hello,

Thank you for your time and post, we are closing this thread due to lack of activity. Please feel free to open a new thread if you have additional questions or comments.

Thank you,
Good Sam Customer Care Team

Forum Discussion

Travel Planner

About Customer Support

Related Content

Best Trip Planner?

Trip Planner

RV Trip Planner

Trip Planner issues

Good Sam Trip Planner