Unable to receive local assistance
Hello. Just discovered this forum and thought someone might be able to shed some light on this. A couple of years ago we were on our way from Grand Canyon to 29 Palms, CA. Just about 20 miles out ...
Forum Discussion
GS, along with other roadside assistance companies, establish contracts with tow companies to provide service in specific areas. Sometimes, that contracted company is located IN the town where you happen to break down. Sometimes, it's not.
Sometimes, the contracted tow company handles an entire county or two. While there are other tow companies within that county(s), they aren't contracted with the RA to provide services, and therefore, the RA cannot call them even though they may be physically closer to you than the company on contract.
This isn't a GS "typical problem", it is a problem inherent to all RA programs that use contracted tow companies. It isn't cost effective for them to have contracts by city - so there may be delays in getting a tow due to the travel distance.
Sometimes, the contracted tow company handles an entire county or two. While there are other tow companies within that county(s), they aren't contracted with the RA to provide services, and therefore, the RA cannot call them even though they may be physically closer to you than the company on contract.
This isn't a GS "typical problem", it is a problem inherent to all RA programs that use contracted tow companies. It isn't cost effective for them to have contracts by city - so there may be delays in getting a tow due to the travel distance.
