Unfair to Loyal Customer
I just renewed my Roadside Assistance for the 6th year for $109. I see that a first time user only pays $79. So the first timer gets $35.00 but I a loyal, repeat customer only gets $5.00. I guess that...
Forum Discussion
A coworker who has sprint as his cell phone provider was wanting a new phone. He wasn't within the window yet of the upgrade allowance. So he called them and spoke to a multitude of people. He finally got ahold of one and told hem that he has had their service for about 8 years, paying $200. A month. He told them that was over $18,000 he had spent t in that time with their company. They were wanting to charge him full price for the phone $700). He told them that he they had 24 hrs to make a decision of whether to keep him or lose him as a customer. A few hours later he received a call. He got the phone for about $250. Which was the price of to renew. Of course he had to do another 2 yr contract. But sometimes it does pay to call and talk to them.
