Unfair to Loyal Customer

JnJnKatiebug wrote:

danoren wrote:
Call and tell them that you are going for another company....and see what they have t offer to make you stay.

This is what I do for my Dish Network. I have had it for 15 years. Every time I want to upgrade they want to charge me. I tell them I will just switch over to Direct TV because it will be free. They transfer me over to the customer retention department and they do the upgrade for free.

I agree, it does get under my skin also. It is like a slap in the face to a loyal customer.

The world has changed for the worst ,no respect,dignity or loyalty only $$$$$, so one has to adopt to the situation or pay.

I feel the same way, I switched because of it. I am just going to play the deals from now on. Because a loyal customer does not mean anything.

danoren wrote:
Call and tell them that you are going for another company....and see what they have t offer to make you stay.

This is what I do for my Dish Network. I have had it for 15 years. Every time I want to upgrade they want to charge me. I tell them I will just switch over to Direct TV because it will be free. They transfer me over to the customer retention department and they do the upgrade for free.

I agree, it does get under my skin also. It is like a slap in the face to a loyal customer.

Call and tell them that you are going for another company....and see what they have t offer to make you stay.

I to have been a loyal customer, however I have found that with Good Sam renewing over the phone is best. For the last 4or 5 years I have called and asked the customer service person if there was any way they could help the loyal customer out. For three years in a row they met me half way price wise. I found that very rewarding, now last year they did tell me I could not do it that way any longer. They did however treat me very well if I did a two year deal. Bottom line to me is call for the best deals.

It may be common but it ticks me off.

It used to be accepted in small business that it was much cheaper to keep a current customer than get a new one.

I guess it is not the case with big business.

I will just keep switching between the two majors to keep getting the new customer discount.

It is a universal practice in the marketing world.

How many of us are going to refuse the sign-up offer protesting that it isn't fail to those loyal long time customers we want to join.

This isn't any different than the deals for new customers offered by Dish, DirectTV, Cable, phone companies where they offer a short term discount for new customers.