What should I do here? I bought a 2020 Starcraft Telluride 3 weeks ago. We’ve been in the road with it for the last week no problems. Well today we were sitting in the trailer and heard extremely loud pop! We went outside to inspect and found nothing. 30 minutes later we get an louder pop and crash noise. This time when went outside we found the fresh water tank on the ground!!!!! How and the hell does the fresh water tank just fall out of the trailer? What should I do? The closest Starcraft dealers is 100 miles and they want $2800 to load it and tow it? Should I just cut the tank out and screw the under belly up or have it towed to the dealer? ??

If I were you, I would take photos and document everything. I would then disconnect the tank from all lines and fittings and refasten the underbelly as securely as possible. Tow the trailer home and call Starcraft customer service first thing Monday morning. See if they'll work with you on getting it in somewhere for repair (I would avoid a Starcraft dealer that wants to charge me $2,800 to take care of a warranty problem - that's immoral). Starcraft isn't the only brand to have issues with the straps and support for fresh and waste water tanks, either.Rob

I would makeshift strap it in or yank it out completely and tow it myself to the dealer. Start with draining the tank.Sorry camp trip is probably over. Fairly rare event but not unheard of.

Rvdad wrote:What should I do here? I bought a 2020 Starcraft Telluride 3 weeks ago. We’ve been in the road with it for the last week no problems. Well today we were sitting in the trailer and heard extremely loud pop! We went outside to inspect and found nothing. 30 minutes later we get an louder pop and crash noise. This time when went outside we found the fresh water tank on the ground!!!!! How and the hell does the fresh water tank just fall out of the trailer? What should I do? The closest Starcraft dealers is 100 miles and they want $2800 to load it and tow it? Should I just cut the tank out and screw the under belly up or have it towed to the dealer? ??If you have GS Road Side Assitance plan, call them and have tow your trailer on a flat bed trailer to the dealer. If not then buy the GSRSA plan today.

See if they will let you call out a mobile RV tech or get a local repair shop to do it and cover the cost.Warranty work they will likely resist but this is also a pretty egregious failure, so if you are firm and keep going up the manager ladder and they might cave in.Definitely take lots of pictures.

all the above ,and mostly the rv tech ,do the work. he,ll write it all down, I,m to old to be under there.

Urgent need help | Good Sam Community

Good_Sam_Care_T
Explorer
Aug 12, 2020
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
Edd505
Explorer
Aug 04, 2020
MarkTwain wrote:
Rvdad wrote:
What should I do here? I bought a 2020 Starcraft Telluride 3 weeks ago. We’ve been in the road with it for the last week no problems. Well today we were sitting in the trailer and heard extremely loud pop! We went outside to inspect and found nothing. 30 minutes later we get an louder pop and crash noise. This time when went outside we found the fresh water tank on the ground!!!!! How and the hell does the fresh water tank just fall out of the trailer? What should I do? The closest Starcraft dealers is 100 miles and they want $2800 to load it and tow it? Should I just cut the tank out and screw the under belly up or have it towed to the dealer? ??

If you have GS Road Side Assitance plan, call them and have tow your trailer on a flat bed trailer to the dealer. If not then buy the GSRSA plan today.

Bad advise way too many complaints on GS non service road side. Might try Coach net, costs a bit more but they respond. 6 years plus, bought a new 5W had a major truck break down. Called Coach net and found I had forgot to change the 5W info. Their response give us the info on the new one and we will have someone en route. I have no doubt GS would have been sorry but your not covered, anything to not go. BTW the entire bill was $900+, please sign the invoice, thank you and gone.
Walaby
Explorer II
Aug 03, 2020
akaPedro wrote:
To the OP...rvdad. What was the outcome, please ?

Seems all to typical on forums these days.

Need urgent help! And then a week later, nary a peep.

Mike
akaPedro
Explorer
Aug 03, 2020
To the OP...rvdad. What was the outcome, please ?
BarabooBob
Explorer III
Jul 26, 2020
Many subscribers to GS think that they have unlimited towing. According to a tow truck operator that I used to get my F150 to the shop, that is not correct. The policy states the nearest repair facility or the shop of your choice if it is within 10 road miles of the site of breakdown. I could be a guy that repairs tractors under a shade tree in his spare time. If the guys says he can do the work, that is where GS will want to tow it.
I was lucky that the repair shop I use was 9 miles away.
bukhrn
Explorer III
Jul 26, 2020
eHoefler wrote:
Sounds ike the tank was being filled, purposely or not ( bad chek valve in water pump )
This is a NEW rig, amount of water in the tank has absolutely no bearing on the issue, the tank is Made to hold a full tank. I haul mine full very often, in this case they were sitting still.
Executive45
Explorer III
Jul 26, 2020
Be sure to DOCUMENT everything with pictures and in writing where possible. Starcraft will try to say it's YOUR fault and any "repairs" you attempt will give them ammo. A mobile tech is a good idea as they will be able to document what was done and/or give an opinion on why it failed. Make sure they give you everything in writing..Burn up your phone taking pictures.....Dennis
MarkTwain
Explorer
Jul 26, 2020
midnightsadie wrote:
question??? won,t GS only tow you to the close repair shop? can,t see them towing 100miles but I really don,t know.

There is no milage limit but the nearest repair shop MUST be able to complete the needed repair not just temporarly patch the damage.
BB_TX
Nomad
Jul 26, 2020
Not sure a failure at a campground like that is covered by roadside assistance. A call would verify it one way or another.

Have you contacted Starcraft directly rather than calling the dealer? That is the first place to start to get the ball rolling toward making good on the repairs.
lots2seeinmyrv
Explorer
Jul 26, 2020
Take pictures.

Call Starcraft and get the contact info to email the pictures to them.

Get authorization for a Mobil RV Tech to come to your site.

If you are at a campground, see if they have any mobile tech business cards available and relay that information to Startcraft.