Cal-Oregon wrote:
We recently broke down on Interstate 5 in our 40ft diesel Motorhome. At 9am we started calling Good Sam Emergency Roadside Service. Our engine ran out of coolant and shut down. I asked for a tow, but GS technicians requied we try a mobile mechanic . The mobile technician could do nothing, so we again requested a tow (11am). We sat. 18 inches from hundreds of thundering semi trucks rocking our coach as each passed, and GS spent 5 hours trying to find us a tow. Our patience ran out. After repeated calls to GS, they admitted that there are plenty of capable tow truck companies in this busy area, but they could not find one at a cheap enough price to be authorized by GS technicians. We finally told GS what to do with their "alleged" Emergency Service, and called our own tow, paying the $750 for a 28 mile tow. We feel our safety was ignored for the GS profits. Over 10 hours at the edge of the road, then towed in the dark. We are canceling our GS service. I know others have had good luck with them, but they only provide service if it's profitable to THEM. If not, you can die....so sorry.
Perhaps "The Profit" should spend less time on TV, and more providing Customer Sevice in Emergency situations.
Totally agree with you and your actions. Suggest you write and email on RV.Net and Good Sam, att. Mr Marcus. Explain the whole story and I will be real surprised in Mr. Marcus does not make it right and at least pay for your tow cost.
