Resolved!
The day after posting this, I was called by Good Sam. In the most polite, and professional way, I was told that our experience was NOT what Good Sam ERS expected, or would tolerate. They researched our complaint, apologized for our experience, and refunded our tow bill completely. They indicated that they expect to reach a solution to these issues in 30-60 minutes (arranging the tow) on average, and we're coaching and retraining staff in the region to correct this problem. I was amazed at the reponse, and satisfied with their resolution. No service can be perfect 100% of the time. We were prepared to go back to Coach Net, but after such a professional response, we are staying with Good Sam.
Response to our problem through RVNET was amazing. The Rapid Response Team attention, although not used, demonstrated that ERS is paying attention, and willing to communicate when we have problems.
