Very disappointed with Good Sam
We were on our way south for a quick breath of warm air on Saturday, Feb. 29 at 9 p.m. or so when the serpentine belt on our truck broke just 5 miles short of our destination for that night. We manag...
Forum Discussion
Good Sam Care Team wrote:
Central Lake RV'er,
Thank you for your time and posting. I would first like to apologize for the problems and experience received with your recent request for service. If able will you please send a PM with your contact information. The information and post will be shared with our leadership Team for review and follow up.
Thank you in advance,
Mark
Good Sam Customer Care
Mark
Good Sam Care Team,
In order to present and demonstrate that Good Sam is a business whose primary goal is to provide and meet the GS Road Assistance needs of all RVers, I suggest that GS post the resolutions to the RV.net forum. The resolution should give a complete description of how the issue was resolved. The above post by GS Customer Care is an appreciated PR response but is incomplete. Just reading the above GS post leaves all RVers negatively questioning the quality of the GSRA services.
