warranty work

Happy ending, happy camper. Now this was nice reading. No smart remarks. Things might be getting better.

jurzbill wrote:
I submitted my work invoice this am and received a call back at approx 2pm. They will cover everything but the two belts, wire harness and the hr and a 1/2 labor.
They covered approx 3/4's of my cost.
Totally satisfied.
Thanks again to Scott and Josh for working for me and so quickly.
I have yet to find a bad experience with this GSESP and plan on keeping it until the day I sell my MH.
Again, thanks Scott and Josh.

very nice

I submitted my work invoice this am and received a call back at approx 2pm. They will cover everything but the two belts, wire harness and the hr and a 1/2 labor.
They covered approx 3/4's of my cost.
Totally satisfied.
Thanks again to Scott and Josh for working for me and so quickly.
I have yet to find a bad experience with this GSESP and plan on keeping it until the day I sell my MH.
Again, thanks Scott and Josh.

Some people have way too much idle time on their hands. They do not realize how incredibly ignorant they come across on these forums. Here we have someone in obvious authority at GSESP trying to right a customer's perceived wrong and they just have put their mouth in it. Shame on them!

Scott Blanc wrote:
jurzbill,

Thanks for the vote of confidence. To ScottG and Roman Duck- if I say I'm going to handle it, that means that it will get paid if it is a covered repair, and it won't get paid if it is not. Until I see what the problem was, I can't tell you or jurzbill if it is covered or not. We don't cover maintenance, we cover mechanical failure. It seems likely that we have a mechanical failure here but we don't know yet, do we? I only promise what I can deliver, and I deliver on my promises.

The negativity in these posts gets annoying, but I do understand that there have been a lot of bad experiences with extended warranties over the years. I have spent the last 17 years of my life trying to change that. We would not have 110,000 customers wtih Good Sam ESP if that were not the case. It's never a great experience to have a mechanical breakdown, but 95% of our customers end up having a positive experience with the GS ESP claims process, according to our customer service surveys. You don't hear from many of them in these forums, but we pay out something like 3,400 claims per month.

Great post!! Thanks for clearing things up. Hope it works out for everyone

jurzbill,

Thanks for the vote of confidence. To ScottG and Roman Duck- if I say I'm going to handle it, that means that it will get paid if it is a covered repair, and it won't get paid if it is not. Until I see what the problem was, I can't tell you or jurzbill if it is covered or not. We don't cover maintenance, we cover mechanical failure. It seems likely that we have a mechanical failure here but we don't know yet, do we? I only promise what I can deliver, and I deliver on my promises.

The negativity in these posts gets annoying, but I do understand that there have been a lot of bad experiences with extended warranties over the years. I have spent the last 17 years of my life trying to change that. We would not have 110,000 customers wtih Good Sam ESP if that were not the case. It's never a great experience to have a mechanical breakdown, but 95% of our customers end up having a positive experience with the GS ESP claims process, according to our customer service surveys. You don't hear from many of them in these forums, but we pay out something like 3,400 claims per month.

As posted in the past, I have had nothing but positive experiences with GSESP. Will this latest work be covered? I don't know but will submit as suggested by Scott.

Scott never wrote they pay it; he wrote he would make sure it gets handle.

Looks like my post was deleted so I'll post it again in hopes the OP can see it before the same happens again.

Print a copy of this thread so you have proof later when GS denies coverage.

This is probably the best "low key" sales pitch I've ever read. It has gotten my attention. Having experienced just the opposite from a different 3rd party company. I will revisit GSESP when my current plan expires...Thanks for posting jurzbill.