Forum Discussion

ramyankee's avatar
ramyankee
Explorer
Oct 01, 2021

We attempted to use the service today

Heading back home today after a quick visit to california we lost a tire on I-82 about 20 miles east of Kennewick Wa. We called at 1pm and at 4pm I put on my spare. No one ever showed up. We were never contacted by the tow company. I am 75 but in pretty good condition, thank goodness, otherwise we would still be on the side of the road.

I could have and should have changed my own tire but figured for what we pay for our tow service, heck, may as well use it. But as that stretch of highway is relatively busy we didn't feel totally safe without some type of safety vehicle. And with the tire shop, we went to Les Schwab, closing at what we thought was five we needed to get on the road. Speaking to the person at Schwabs they mentioned this is a common occurrence.

Thank you...
  • guidry wrote:
    toedtoes wrote:
    schlep1967 wrote:
    I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


    They more commonly offer an additional year OF NO service at no cost...
    Why would you want a free year of no service?
  • toedtoes wrote:
    schlep1967 wrote:
    I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


    They more commonly offer an additional year OF NO service at no cost...
  • I have had very fast and friendly service with English speaking reps from AAA for many years now and only for 120.00 per year as premium member. I never used GS even tho I was a member.
  • schlep1967 wrote:
    I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.


    They more commonly offer an additional year service at no cost...
  • I would think offering a refund for this years service would be in order. Basically paying for the service is like having insurance. You pay for it whether you use it or not. But you pay for just in case you need it. He needed it and the service was not provided. Give him his money back.
  • NEWS4US wrote:
    Quit apologizing and get something done to improve your piss poor service


    Not gonna happen until people stop signing up for it!
  • Quit apologizing and get something done to improve your piss poor service
  • Hello ramyankee,

    Thank you for your time and post.
    We sincerely apologize for the frustration you have experienced when calling in for help.
    I wanted to reach out to let you know our office has received your concerns, and I have sent this over to the correct leadership team requesting that they review your service call to determine what went wrong, to ensure this does not reoccur.
    Please provide your contact and membership number in a private message.

    Thank you,
    Ella
    Good Sam Customer Care Team

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