Well Scott, if what you tell me is true, that's great. My experiences during the past 5 years with Camping World, and Good Sam have been that I only use Camping World when there is no other choice, and as far as their service departments are concerned, they are way overpriced and under qualified, and have rather serious attitude problems. I'm speaking specifically of Robertsdale, Alabama, and your Bowling Green, Kentucky stores.
As for Marcus, I've never met him, but I feel I know him with all the junk mail, and "insurance schemes" that I continually receive.
As for "Emergency Road Service", this summer, we had a serious mechanical problem in "no man's land" between Las Vegas, and Reno, NV.
Cell phone service was sparse, but we finally contacted Good Sam Emergency Road service to get help. We were told that there was nothing they could do to help, the nearest tow service was 75 miles away, and it would be a couple days at best. Not really what we wanted to hear, especially in 106 degree heat in mid afternoon on a Friday.
Good Sam Club, Trailer Life, and Woodalls used to be reputable products and companies, but those days are long past, and I doubt if they will return...
For what ever it's worth from this old geezer.