What part of I DON'T WANT JUNK MAIL do you NOT Understand?

On my membership, I have requested to be "opted out" of all mailings. I only want my renewal and my magazine (I believe I am getting the magazine online, have to check this).

So..... why does Good Sam feel that it's ok to let Camping World send me a catalog? I consider the Camping World Catalog to be JUNK MAIL.

I'm aware that Good Sam and Camping World are the same company. I'm aware that discounts at Camping World are a "benefit." I do not participate in this "benefit" (discounts) because:

1. I don't buy at Camping World all that much, there isn't one close to where I live.

2. I know that if I "participate" I will get junk mailed. It would be nice if I could get my "discount" without getting junk mailed.

When I called Good Sam Customer Service to complain, the customer service rep said "We don't have a way of knowing you DON'T want a 'benefit'."

Um, yes you did. I specifically requested "opt out" to ANY AND ALL MAILINGS (other than dues renewal) and I was promised that I was opted out. Yet SOMEHOW you "allowed" Camping World to send me a catalog. I do not consider that to be "honoring my request for opt out."

I contacted Camping World and was promised that my name was removed (not just marked "no mail" but actually REMOVED) from their data base. But it's only a matter of time before my name finds it's way back to their database because you will pass it on to them, despite my requests for "OPT OUT."

I do not consider this "resolved." I want Good Sam to implement a process to ensure that when a member says "I want opted out of all mailings" (except magazine and dues renewal) that a member will actually BE opted out, and not get catalogs from Camping World or get mailings on Good Sam Insurance.

I have a computer, if I need something, I will come to the website and check it out. I don't need MAILINGS to remind me of stuff.

I am not willing to "hear" that "you have forwarded my request to someone." I am only willing to "hear" that:

YOU ARE GOING TO IMPLEMENT A PROCESS TO ENSURE CUSTOMERS DON'T GET MAILED WHEN THEY DON'T WANT MAILED.

Ms. J J Dippel

Good Sam Club

27 Replies

Dog_Folks
Explorer II
May 07, 2015
kaydeejay wrote:
I'm not even a GS member and I STILL get their junk.
3 sets of "Trial" membership cards in the last month alone.
All cut up and sent back in THEIR post-paid envelope with a request to stop!
Any more will simply be trashed.

Next time tape the envelope to a brick with the notation: "Postage paid by recipient." :)
tsetsaf
Explorer III
May 07, 2015
My official Good Sam mailing address is 12345 Anywhere... still have the temp paper card but don't care.
kaydeejay
Explorer
May 07, 2015
I'm not even a GS member and I STILL get their junk.
3 sets of "Trial" membership cards in the last month alone.
All cut up and sent back in THEIR post-paid envelope with a request to stop!
Any more will simply be trashed.
rockhillmanor
Explorer II
May 06, 2015
beemerphile1 wrote:
Those that mention tossing the junk, or recycling, or fire starters are missing the fact that the OP uses a mail forwarding service. She PAYS a service to forward or dispose of her mail.

I wouldn't be happy either if I was paying a service to dispose of junk I didn't want or ask to receive.

I had the US POSTAL SERVICE shut my po box down because of Good Sam! :E

I hit the road and had a friend pick up my mail for me. Once a month is all that was needed for my bills.

Well....because I had just joined GS before hitting the road RV'ing 'unknowingly to me' they sent SO MUCH junk mail it would not fit in my po box and after x amount of days of this the post office closed my po box out!:M

You know what that all caused for me?
1. I couldn't reopen a po box unless I was physically there, I was 2,000 miles away.
2. Even if I was there they could not re issue me the same po box number.

Yup GS screwed up all my pre planning for going full-time. Their junk mail just wasn't an inconvenience it caused me some serious problems.
CKNSLS
Explorer
May 06, 2015
hbillsmith wrote:
I suggest that at Goodsam rallys, all the members should dump their goodsam/camping world junk mail in a single bin and begin a digital photo collection of the piles that can be posted online social media ie Facebook, where we can expose this continued abuse of postal services and national resources. Or you could just dump it into your own recycle bin on the way back from the mailbox.

The national resources thing isn't really accurate. Trees are and always have been a renewable resource.

If this wasn't the case the printing business would have ceased to exist years ago....

BTW-for the most part these (mailings) provide AMERICAN JOBS.
tracyb-oh
Explorer
May 06, 2015
If getting an unwanted Camping World catalog in the mail is the worst thing to happen to you then I would say you are doing alright. In the big picture I am thankful I have a home where I get mail, I can walk to the mail box and back and I have my eyesight and the ability to read the mail. Unwanted mail is not even a blip on my radar. There are far worst things that could happen to me than getting an unwanted catalog.
Dog_Folks
Explorer II
May 06, 2015
amandasgramma: NO disrespect meant, but how does it take you to tell the mail forwarding firm to shred? Takes me maybe 5 seconds at the most, and two "clicks." Just curious.

I am not defending GS and their constant mail. I agree they are intrusive and not needed. If I want to buy something, I will. I don't need GS help, been making purchasing decisions for very longtime before they came along.

Unfortunately, it is part of modern life. Do a search for an item and for days that item pops up all over the place on websites.
ljr
Nomad
May 06, 2015
amandasgramma wrote:
I often wonder if Good Sam realizes how many people they LOSE because of these mailings. I, for one, am one that will NOT sign up. Sorry Good Sam.....but I'm full-timing and NOT spending my time online to have the company I pay to forward my mail, shred your ads.....what a waste of time AND money for you!!!!!! Come on...we ALL know where to go to find your products.....put your time and money into BETTER SERVICE!

I am no longer a member specifically because of the junk mail. My address changed and I didn't tell them.
amandasgramma
Explorer
May 06, 2015
beemerphile1 wrote:
Dog Folks wrote:
beemerphile1 wrote:
Those that mention tossing the junk, or recycling, or fire starters are missing the fact that the OP uses a mail forwarding service. She PAYS a service to forward or dispose of her mail.

I wouldn't be happy either if I was paying a service to dispose of junk I didn't want or ask to receive.

I read the OP post three times and did not see where she says she has a forwarding service.

That said, any decent forwarding service like the one we have, lets us shred junk mail, without charge, and before forwarding. Thus no expense to forward unwanted mail.

Maybe I misread.
I was the one that said I pay for mail forwarding. They don't charge extra for disposing or shredding of mail, BUT, I spend time on internet telling them to shred. And when you have limited internet, it's kinda frustrating. :)
beemerphile1
Explorer
May 06, 2015
Dog Folks wrote:
beemerphile1 wrote:
Those that mention tossing the junk, or recycling, or fire starters are missing the fact that the OP uses a mail forwarding service. She PAYS a service to forward or dispose of her mail.

I wouldn't be happy either if I was paying a service to dispose of junk I didn't want or ask to receive.

I read the OP post three times and did not see where she says she has a forwarding service.

That said, any decent forwarding service like the one we have, lets us shred junk mail, without charge, and before forwarding. Thus no expense to forward unwanted mail.

Maybe I misread.