What's in a name.
We just renewed our membership and I have two questions: Why is the "Thank You" letter addressed to me but both cards have my wifes name on them? Why does one of the new cards have a sticker acr...
Forum Discussion
Anonymous
Hi ScottG,
Both cards should have had both your name & your wife's name. Was your wife's name also on the new set of cards?
Hi SueMcD,
The process is that when there are 2 people on the account, the letter is addressed to the person listed as "primary" on the account. And, both cards will have both names. I've set your account so that your husband is listed as primary. I've re-issued you cards so that you'll receive a set of cards with both names.
Sincerely,
Good Sam Club Team
Both cards should have had both your name & your wife's name. Was your wife's name also on the new set of cards?
Hi SueMcD,
The process is that when there are 2 people on the account, the letter is addressed to the person listed as "primary" on the account. And, both cards will have both names. I've set your account so that your husband is listed as primary. I've re-issued you cards so that you'll receive a set of cards with both names.
Sincerely,
Good Sam Club Team
