Worst customer service!

Question

I have used C2C for years and even sold memberships. It's hard to find a park that actually accepts the membership anymore. I needed to make a reservation and the resort was booked. I called and because of some circumstances, they were able to get me in and told me to call C2C and have them call the resort. I got an extremely rude man who said he wasn't going to call. He'd called for someone else at some point and was told no availability so he was obviously pissed at the resort.
C2C has so few resorts that aren't just a small discounts, they should take care of their remaining resorts and members.
Escapees, Passport America all have better deals and better customer service. Won't renew.

gbopp · Answer

Good customer service for just about any business is pretty much  a thing of the past.

old-biscuit · Answer

outnabout wrote:I have used C2C for years and even sold memberships. It's hard to find a park that actually accepts the membership anymore. I needed to make a reservation and the resort was booked. I called and because of some circumstances, they were able to get me in and told me to call C2C and have them call the resort. I got an extremely rude man who said he wasn't going to  call. He'd called for someone else at some point and was told no availability so he was obviously pissed at the resort. C2C has so few resorts that aren't just a small discounts, they should take care of their remaining  resorts and members.Escapees, Passport America all have better deals and better customer service. Won't  renew.And that is when YOU should have been proactive by asking for the SupervisorBad customer service reps need to be called out YOU were in a position to make right

wapiticountry · Answer

Sounds like you are dealing with a dying business where everyone is passing the buck.  Nobody wants to be the one who has to deliver bad news, so you just get passed on to another person and you are no longer the first person’s problem.

good_sam_care_t · Answer

Hello outnabout,Thank you for your time and post, we apologize for the experience you have had. Please allow us to look into the customer service issue you mentioned further. I will share your concerns with the leadership team.Please provide your best contact number in a private message.Thank you,EllaGood Sam Customer Care Team

good_sam_care_t · Answer

Hello,Thank you for your time and post, we are closing this thread due to lack of activity. Please feel free to open a new thread if you have additional questions or comments.Thank you,EllaGood Sam Customer Care Team

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Worst customer service!

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