2010 Winnebago 40L. . .from Hell !
We just purchased a new (off showroom) 2010 Winnebago 40L from RV World in Nokomis, Florida. This purchase transferred to us on July 22, 2011. Our shake down (understatement) trip of 3000 miles wa...
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Dan:
A more perfectly written post will not be found. I agree whole heartedly with each point you make. However, I am in the manufacturing business of turbine engines. If I treated my customers with the approach that Winnebago has toward me, I would most likely be out of business.
I am a systems person, commercially rated pilot with over 5000 hours of flight time in many types of aircraft. I mention this as I have to know systems. . .if not, I could be in serious trouble if a major porblem occurs. My major issue is the lack of quality control, poorly written manuals as well as tech's who have their qualifications posted on the RV servicecenter wall who do not know squat about my coach. Should I not rightfully expect a new coach to be QC'd properly, punch list items fixed and re tested prior to being ok'd before it leaves the factory? BTW, this is our third coach. The two previous units were for the most part a pleasure to own, drive and show off. This is our first Winne. . .
Our third trip begins tomorrow. The Jack warning systme sounded twice during the 5.7 mile trip from the storage center to my home. Why should I have to accept "we do not know what is wrong with it" from the servicing dealer. . .and the manufacturer telling me to see the service center for resolve? BTW, ever try to contact PowerGear ?
Enough said, my polished and detailed motor home awaits me. . .I leave North Port tomorrow with crossed fingers.
Eric & Anita Clapp
North Port, Florida
A more perfectly written post will not be found. I agree whole heartedly with each point you make. However, I am in the manufacturing business of turbine engines. If I treated my customers with the approach that Winnebago has toward me, I would most likely be out of business.
I am a systems person, commercially rated pilot with over 5000 hours of flight time in many types of aircraft. I mention this as I have to know systems. . .if not, I could be in serious trouble if a major porblem occurs. My major issue is the lack of quality control, poorly written manuals as well as tech's who have their qualifications posted on the RV servicecenter wall who do not know squat about my coach. Should I not rightfully expect a new coach to be QC'd properly, punch list items fixed and re tested prior to being ok'd before it leaves the factory? BTW, this is our third coach. The two previous units were for the most part a pleasure to own, drive and show off. This is our first Winne. . .
Our third trip begins tomorrow. The Jack warning systme sounded twice during the 5.7 mile trip from the storage center to my home. Why should I have to accept "we do not know what is wrong with it" from the servicing dealer. . .and the manufacturer telling me to see the service center for resolve? BTW, ever try to contact PowerGear ?
Enough said, my polished and detailed motor home awaits me. . .I leave North Port tomorrow with crossed fingers.
Eric & Anita Clapp
North Port, Florida
