rgatijnet1 wrote:
Trimark has been making this door handle for years and almost everyone that has one has experienced the same frustrating problem. Most of us NEVER lock the bottom portion of the lock and only rely on the upper dead bolt when locking our door.
The door wasn't locked at all. The plunger that always goes in would not pull back because it was no longer connected to the handles, inside or out. Short of removing the spring loaded plunger and using a key to secure the door deadbolt every time I step out there was no way to avoid this.