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Sarahdove's avatar
Sarahdove
Explorer
Sep 26, 2014

2014 37M Winnebago Journey

Hello Happy Campers,
We have some friends who are not happy campers. They purchased a 2014 new 37M Winnebago Journey last Oct. They have had nothing but issues with it. The clincher was when the awning over the door fell off and rain coming into cabinets, shower skylight and may other places. Other problems the air conditioner had to be replaced along with a window and the sleep number bed would not stay inflated etc., etc. These are just a few of the problems. Naturally they are frustrated and heart broken. A rig of this expense should not be having so many issues.
They asked me to put out on the board if anyone has used a LEMON LAW attorney in Southern Calif. If so, could you please private message me so I can give them the info. Also, if anyone with this year MH and model have had issues?
Thank you for any input.
Class A

13 Replies

  • tjfogelberg's avatar
    tjfogelberg
    Explorer
    Sep 27, 2014
    Folks, throwing a bunch of money at a new RV doesn't guarantee you anything. If things go wrong, you could face financial ruin unless you are flush with tons of cash.

    Buy a used FSBO that has been broken in and upgraded. Preferably buy from the original owner. Get exactly what you want. Spend a few thousand dollars updating the maintenance. And save tens of thousands of dollars.
  • HD8100A's avatar
    HD8100A
    Explorer
    Sep 27, 2014
    tahiti16 wrote:
    Our lemon law in CA only applies to passenger vehicles, unfortunately in cases like this.

    I would expect though that Winnie would be more responsive if they make sure they are aware of your friends unhappiness! Sounds like a lot more than someone being picky either these are pretty big deal issues.



    Haven't looked at the law myself but I do know someone that was able to utilize the lemon law in CA but this was years ago so the law may have changed, but still worth looking in to
  • tahiti16's avatar
    tahiti16
    Explorer
    Sep 27, 2014
    Sounds like a McMahon's deal! Can Winnebago recommend a dealer still in business maybe.
  • NeverHome2's avatar
    NeverHome2
    Explorer
    Sep 27, 2014
    Have they tried the Winnebago website? There is usually a customer service section. Is the unit still under warranty? Winnebago should honor that too.

    Maybe someone on the forum can provide the name of a Winnebago rep.
  • Sarahdove's avatar
    Sarahdove
    Explorer
    Sep 27, 2014
    NeverHome2 wrote:
    Have your friends contacted the dealer and/or Winnebago rep about all these issues? I would think that both the dealer and company would be willing to make amends rather than be involve with lawyers.

    In most cases you will need to give the dealer and company a chance to respond before the AG will get involved.


    Well the dealer is out of business. They offered to drive the rig to Iowa to Winnebago but they can't take them until late November. They are just at that wits end.
  • tahiti16's avatar
    tahiti16
    Explorer
    Sep 27, 2014
    Our lemon law in CA only applies to passenger vehicles, unfortunately in cases like this.

    I would expect though that Winnie would be more responsive if they make sure they are aware of your friends unhappiness! Sounds like a lot more than someone being picky either these are pretty big deal issues.
  • NeverHome2's avatar
    NeverHome2
    Explorer
    Sep 26, 2014
    Have your friends contacted the dealer and/or Winnebago rep about all these issues? I would think that both the dealer and company would be willing to make amends rather than be involve with lawyers.

    In most cases you will need to give the dealer and company a chance to respond before the AG will get involved.
  • Sarahdove's avatar
    Sarahdove
    Explorer
    Sep 26, 2014
    J-Rooster wrote:
    The Attn. Generals Office in California will give them all the information that they need! The AG's Office is there to help consumers.


    Thank you.... I will let them know right away.
  • Sarahdove's avatar
    Sarahdove
    Explorer
    Sep 26, 2014
    FrontRangeRVer wrote:
    There isn't a model Journey 37m that I know of. It sounds like most of the issues are with the components of their motorhome. Sorry to hear of your friends troubles. They should sign up for RV.net and let us know exactly what is wrong and maybe we can help.


    She just texted me and said it is a 36M. They have RV.net and can't remember their password. (Oh dear) Also they are on their way home since the MH is having so many issues. They were on their way on a 6 week trip and had to turn around.

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