2020 Jayco GrayHawk Roll up window shades?

Are your shades the slow roll up type with a round spring loaded button at each end cap?
If so, they are held in place by pressure using spring clips at each end. A flat blade screw driver will ease the shade out of each clip at each end.

If that's not your type of shade maybe the below link might help.
I know you have Jayco but sometimes the same shades are used.
http://www.keystoneforums.com/forums/showthread.php?t=32692


this link shows the clip type that FR uses. That's what I have. The roller part of the shade just gets pulled down from the U-shaped clips that hold it in place. See pics in the below post.
http://www.forestriverforums.com/forums/f112/how-to-access-and-adjust-manual-shades-180205.html

I have a Greyhawk, see if this video is any help.

Can you post a pic?