80mph gusts wind ..ripped off half roof
A couple days ago Utah was hit with winds steady at 40-50 and gusts up to 80mph... during that time the wind side edge of my roof on my 1993 itasca sunrise began to peell back... after a few minutes ...
Forum Discussion
JackUtah:
The email looks great but if I were you I would be complaining as high up the chain of command as I could.
Here is a little inside perspective for you. Complaining about a denial happens everyday and is routine. Progressive likely pays millions of claims every year and some (a small minority) are not covered. Just a fact of the business. I still think your loss should be covered by the way.
Their Achilles heal is customer service. They pride themselves on that aspect of the business and that makes them a soft target in that area. You have legitimate customer service complaints following a wrong decision that resulted from poor work and a shoddy investigation on the part of the claims adviser and adjuster.
When (and you should) you contact corporate office place your customer service concerns front and center. It was that poor service that put you in the position you're in.
The email looks great but if I were you I would be complaining as high up the chain of command as I could.
Here is a little inside perspective for you. Complaining about a denial happens everyday and is routine. Progressive likely pays millions of claims every year and some (a small minority) are not covered. Just a fact of the business. I still think your loss should be covered by the way.
Their Achilles heal is customer service. They pride themselves on that aspect of the business and that makes them a soft target in that area. You have legitimate customer service complaints following a wrong decision that resulted from poor work and a shoddy investigation on the part of the claims adviser and adjuster.
When (and you should) you contact corporate office place your customer service concerns front and center. It was that poor service that put you in the position you're in.
