John&Joey wrote:
In the most black and white view, yes he knew, he had the right to leave and go elsewhere. The problem is more then likely he put a value on his personal time and was just passing thru and didn't know where to go. He is use to paying a lower price in his home area, and expected to be treated the same way.
The simple truth is when you're on the road you do get taken advantage of when you're in an unknown area. Not always, but this seems to be the simple fact of life. The shop knows they will never see you again or have to worry about word of mouth.
My concern with what you are saying here is you are implying that they charged this customer "more" than their normal charge?
If they did, then yes they took advantage of him.
If that's their regular rate, then "NO", the customer was negligent by not asking the prices when he phoned for the appointment.
I understand his frustration but who really is in the wrong here?
