Forum Discussion
GMandJM
Jul 07, 2015Explorer
Thanks for clearing that up, Ray. You must be stronger than you think if 19 pounds feels like only 4 to you!
The more I think on it, the more sour I get on Summit. Not necessarily the shield itself, but dealing with the company. Kelly did say he remembered talking with Ray on the phone, by the way, but had no idea how the weight issue got miscommunicated.
Over the past year+ we have been in contact with Summit by phone and e-mail several times and we talked with Kelly in person at the Tampa Show. Each time, we told them what our coach is and they made no mention that there was an extra $500 fee for engineering or whatever.
They told us that since they hadn't done a 2014 Phaeton shield before, we would be required to come to Iowa and have it installed there and the cost would be $1995 for the shield and $600 for the install ($2595 total).
Even though we're halfway across the country, we were willing to do that. In fact, we were just hours away from leaving to go there and called them one last time to see if we could get a firm appointment day/date and ask what type of payment they accepted. After at least a half dozen prior contacts with the company, THIS is when we were first told about the extra $500 fee.
So it isn't so much the extra $500 (which is not insignificant, by any means). It's just that they didn't seem up front about it. There's no note of it on their web site either, as far as I can tell.
I suppose this is a "no harm/no foul" situation and if/when something runs into the front of my coach, I'll probably WISH I had paid that extra $500. ;)
It just would have been nice to have known about this before jHalf spent an entire day getting the coach ready to roll and spent $90 re-activating the JetPack. Sheesh.
Oh, well...at least the tanks are sanitized. Always a silver lining, eh?
Thanks again for your help - especially Ray and Bruce.
The more I think on it, the more sour I get on Summit. Not necessarily the shield itself, but dealing with the company. Kelly did say he remembered talking with Ray on the phone, by the way, but had no idea how the weight issue got miscommunicated.
Over the past year+ we have been in contact with Summit by phone and e-mail several times and we talked with Kelly in person at the Tampa Show. Each time, we told them what our coach is and they made no mention that there was an extra $500 fee for engineering or whatever.
They told us that since they hadn't done a 2014 Phaeton shield before, we would be required to come to Iowa and have it installed there and the cost would be $1995 for the shield and $600 for the install ($2595 total).
Even though we're halfway across the country, we were willing to do that. In fact, we were just hours away from leaving to go there and called them one last time to see if we could get a firm appointment day/date and ask what type of payment they accepted. After at least a half dozen prior contacts with the company, THIS is when we were first told about the extra $500 fee.
So it isn't so much the extra $500 (which is not insignificant, by any means). It's just that they didn't seem up front about it. There's no note of it on their web site either, as far as I can tell.
I suppose this is a "no harm/no foul" situation and if/when something runs into the front of my coach, I'll probably WISH I had paid that extra $500. ;)
It just would have been nice to have known about this before jHalf spent an entire day getting the coach ready to roll and spent $90 re-activating the JetPack. Sheesh.
Oh, well...at least the tanks are sanitized. Always a silver lining, eh?
Thanks again for your help - especially Ray and Bruce.
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